Legal notice & privacy
Last updated: November 2026
Legal notice
Offscript Madeira is run by [Elizaveta's full legal name], [business status, e.g. sole trader (empresária em nome individual)].
Address: [street, postcode, town], Madeira, Portugal
Tax number (NIF): [NIF]
Email: elizavetagutierrez@gmail.com · Phone and WhatsApp: +351 969 740 958
Offscript Madeira plans trips and recommends trusted local partners. Hotels, drivers, boats and other services are booked directly between you and each partner, and you pay them directly. The planning fee is charged separately by Offscript Madeira.
Complaints and consumer disputes
If you are not happy with our service, please write to elizavetagutierrez@gmail.com first and we will do our best to put it right.
Complaints book: [link to the Livro de Reclamações Eletrónico, added once registered].
Out-of-court dispute resolution: [name and website of the consumer arbitration centre, to be confirmed].
Privacy policy
This page explains what happens to the personal details you share with Offscript Madeira, in line with the EU General Data Protection Regulation (GDPR).
1. Who is responsible
[Elizaveta's full legal name], trading as Offscript Madeira, at the address above. Contact for anything about your data: elizavetagutierrez@gmail.com.
2. What we collect
What you choose to tell us when you plan a trip: your name, email or phone number, travel dates, number of guests, budget, wishes, and anything else you write in your message (this may include details about the people travelling with you, such as children's ages or dietary needs).
The request form on this website does not store anything. When you press send, it opens WhatsApp or your email app with your message already written, and you decide whether to send it.
When you visit the website, our hosting provider automatically records technical data such as your IP address, browser, and the time and page of your visit, to keep the site secure and working.
3. Why, and on what legal basis
To answer your request, prepare your proposal and plan and run your trip: steps you ask for before a contract and the contract itself (GDPR Art. 6(1)(b)).
To keep invoices and accounting records: a legal obligation (Art. 6(1)(c)).
To keep the website secure: our legitimate interest in a safe, working site (Art. 6(1)(f)).
4. Who receives your details
Partners who deliver your trip (for example a hotel, driver, guide or restaurant) receive only what they need to do so, such as your name, dates and number of guests, and only for the services you have chosen.
WhatsApp (Meta Platforms) or your email provider, depending on how you contact us. Instagram (Meta Platforms) if you message us there.
Netlify, Inc., which hosts this website.
Some of these companies are based in the United States. Where your data leaves the EU, it is protected by the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
We never sell your details or use them for advertising.
5. How long we keep it
Requests that do not lead to a trip: deleted after 12 months.
Client records: for as long as needed to plan and complete your trip, then only what tax law requires us to keep (invoices are kept for 10 years under Portuguese law).
Hosting logs: deleted by the hosting provider within 30 days.
6. Your rights
You can ask to see, correct or delete your data, to limit how we use it, to receive a copy, or object to its use, at any time, by writing to elizavetagutierrez@gmail.com. We will reply within one month.
You also have the right to complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), www.cnpd.pt.
7. Cookies and tracking
This website uses no cookies, no tracking and no advertising tools. Fonts, photos and video are served from this website itself, so visiting it does not send your details to Google or social networks. Links to Instagram, WhatsApp and Rexby take you to those services, where their own privacy policies apply.